Terms and Conditions

Terms and Conditions

Your use of the IronsideComputers.com web site and our services, including phone orders, all purchases, and inquiries, from Ironside Computers is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below personally or as an agent for any business entity you represent. The term “Customer” means you or the business entity you are ordering goods or services for. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services. The terms and conditions posted on this website, including the warranty policy, are public information and must be adhered to by anyone doing business with Ironside Computers unless there is a written contract signed by an officer of Ironside Computers.

General Terms and Conditions

1. Customer agrees that Ironside Computers is not liable for mismatched product pictures or mistakes in product information. Ironside Computers reserves the right to change products and specifications and those listed on the Site may not be current. Customer agrees to verify the specifications of each product with the order. Ironside Computers is only responsible for products named on the invoice.

2. Our sales representatives are not authorized to make any representations or promises related to any product or services that exceed these terms and conditions and the warranty. Any additional provisions to your purchase must be made in writing signed by an officer of Ironside Computers.

3. Customer agrees that each item in a multi-item purchase from Ironside Computers shall be treated independently unless stated otherwise in the memo section of their order. That is, defect, replacement, and cancellation of one item does not constitute the voiding of the entire purchase. Each item shall be considered independently for warranty or refund purposes unless the customer has stated otherwise in the invoice memo.

4. Customer agrees that shipping costs and expenses will not be refunded once we ship.

5. It is the Customer’s responsibility to look over their email confirmation and make sure all shipping, billing and item purchased are correct. Customers also acknowledge that Ironside Computers is not liable for providing the customs and import policies of their country. Ironside Computers is not responsible for any fees or taxes associated with international shipments. The customer is responsible for being aware of the customs policies in their place of residence. If you do not get an email confirmation, call us to see if the order went through. Do not submit multiple orders or you will end up paying full restocking and shipping fees.

6. Order cancellation will be accepted by phone with a sales representative or over the web (only before the order is processed). It cannot be done over email or by leaving voice mails. You can confirm order cancellation by checking the order status online. Cancellation on orders already charged carries a 4.9% credit card processing cancellation fee. If an order has already been built in our facility but has not been shipped, there will be an additional 15% restocking fee which covers expenses for taking the system apart and re-stocking the hardware, and any components that were not listed on our website and were special ordered by customer request will incur a 20% restocking fee.

7. Material fee for boxes, transportation, etc. are included in the shipping fee. Customer shall not be liable for additional shipping charges for purchases Ironside Computers chooses to ship in multiple packages unless they request and agree to shipping upgrades and upgrade fees. Ironside Computers does include shipping insurance with every FedEx and UPS shipment.

8. Customer agrees that Ironside Computers will not be liable for shipper’s shipping delays.

Trademarks

All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Ironside Computers and these companies.

Making Purchases

If you wish to purchase products offered on the site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information you provide to Ironside Computers will be accurate complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.

Where we Ship

We ship to any physical address that the shipper/courier can ship to. We may accommodate Customers who need to have an item shipped to an APO/FPO address or PO Box depending on the circumstances. Customers also acknowledge that Ironside Computers is not liable for providing the customs and import policies of their country. Ironside Computers is not responsible for any fees or taxes associated with international shipments. The customer is responsible for being aware of the customs policies in their place of residence.

When we Ship

Products are shipped only after build which can take up to 20 business days on a standard basis unless otherwise designated on the product page. Please check the product page or contact us for the most accurate information. Your order may be delayed if your ship to address does not match what your credit card issuer has on their file. Some orders that are shipped from fulfillment warehouses may require longer for the item to ship. We may also ship the orders with multiple items from different warehouses so it is possible you get the items on different days. Due to the many circumstances such as unable to charge your card or verify your address, we cannot guarantee when your order is shipped out. Also if you choose next day air service, it does not necessarily mean you will get it the next day from the order date, it means that you will get it the next day from the date we ship the order. Ironside Computers reserves the right at any time after receipt of your order to delay your order for any reason.

Shipping Delays

Once an order is shipped, it is up to the shipper courier to deliver the products; we will not be able to stop the shipment once it is shipped. If the shipper/courier loses the package, the shipper courier will put a tracer on the package. Tracers take around 3 days for air packages and 7 business days for ground packages. We will not be able to ship out replacement packages until the shipper courier confirms that the package is lost/will not be delivered to its destination and they will reimburse us. Without confirmation from the shipper courier, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.

Order Acceptance Policy

Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. Ironside Computers reserves the right at any time after receipt of your order to accept or decline your order for any reason.

DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD.
YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO IRONSIDE COMPUTERS. ARISING FROM ANY PRODUCT SOLD BY IRONSIDE COMPUTERS SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL IRONSIDE COMPUTERS, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

Returns

In order to receive a refund you must request it within the first 30 days of receiving the computer. Any computers owned longer then 30 days will no longer be eligible for a refund. Refunds are only issued for the sale amount, and will not include freight charges. Additionally, a 20% restocking fee is applied to computer system unless: There are defective hardware component(s) inside the computer, and Ironside Computers or a third-party computer company contracted by Ironside Computers has verified that the stability/performance issues are in direct result of the hardware inside the computer and NOT the software such as the operating system, drivers, or software. This does not include damage to the computer which has occurred during shipping, such as, but not limited to: dents in the computer chassis, loose cables, fallen cathode lighting, etc. Computers with shipping damage are eligible for free return shipping, to be repaired by Ironside Computers, within the first 30 days of receiving the computer. The customer agrees that any request for a full refund on a computer with damage due solely to shipping will incur a 20% restocking fee. Ironside Computers cannot offer a full refund for the purchase price of the product(s) unless there were issues such as defective hardware component(s) inside the computer such as a memory stick causing stability/performance issues. Any custom work done on the computer such as artwork or any permanent additions to the computer will induce a 20% restocking fee regardless of defective components. Special ordered components, components selected by the customer which are not listed on Ironside’s website by default, such as, but not limited to: graphics cards, processors, hard drives, motherboards, power supplies, computer cases, RAM, etc., will incur a 25% restocking fee, regardless of computer defects. Unopened peripherals can only be returned within 30 days of receiving the PC. Peripheral repairs after 30 days will need to be processed with their original manufacturer. Returned merchandise must include its original packaging, manuals, and all accessories. All sales on software items are final. Opened accessories such as the monitor and speakers will not be refunded. Ironside Computers will not refund shipping costs and will not pay shipping for returning packages. Returned shipments must be sent in the original packaging that the computer was received. All return shipments must be shipped with a tracking number and insured for the full value of the computer. Ironside Computers is not liable for any damage to the product during transit on return shipments. Before making any return, back up all software and data and remove any personal information, confidential information or private content which you do not want viewed or used by any third party. Ironside Computers is not liable for lost data or misuse of data on computers that are returned for any reason.

Warranty Service

Ironside Computers will cover the shipping costs of any order within the 48 contigous United States back and forth and replace the part(s) within the first 30 days of receiving your computer system. Orders shipped international the buyer takes full responsibility for shipping charges. We will only be responsible for covering shipping costs either fully or partially for replacement computer or part(s). After 30 days you will be held liable for shipping costs back, Ironside Computers will honor warranty service, and cost to ship the computer back to the customer. After 1 year you will be held liable for round trip shipping and Ironside Computers will honor warranty service. Warranty is void if the computer is defective due to physical damage, overclocking, or from part modifications from the original order on critical components such as motherboard, processor, CPU cooler, case, or power supply. Ironside Computers may also use similar products or similar to new products for all repairs to computer systems order if the product first indicated is out of stock. If you request for Ironside Computers to use a specific product for your order and would not like to substitute it with alternatives, please indicate it with an email to [email protected] and on the return package.

Refused Shipments

Any product that Ironside Computers ships out to Customer comes back to Ironside Computers as refused delivery, Customer will subject to fees. A restock fee of 15% will be applied to computer system. Also, shipping fees sending the package to the Customer and receiving the package back from the Customer will not be refunded.